Bitmovin Analytics AI Session Interpreter now runs on AWS Bedrock, analysing Quality of Experience data to resolve issues more efficiently and reduce resolution times.
Session visualisation
Bitmovin's Analytics AI Session Interpreter feature is now running on Amazon Web Services’ (AWS) Amazon Bedrock. This move improves the capabilities of Bitmovin’s analytics, supporting video services to improve streaming quality and customer support by analyzing Quality of Experience data more effectively, resolving issues more efficiently and reducing resolution times.
By migrating its Analytics AI Session Interpreter to Amazon Bedrock, Bitmovin is able to take advantage of Bedrock’s AI capabilities and utilise the AI model, Mistral 7B, from AI company Mistral AI. Unlike many LLMs that rely on transformer networks, the Mistral 7b architecture incorporates a hybrid approach, using both transformers and recurrent neural networks (RNNs). This combination allows Mistral 7b to handle tasks that require both long-term memory and context awareness, such as question answering and code generation.
Mistral 7b is also able to use attention mechanisms like group query attention and sliding window attention. These techniques enable the model to focus on relevant parts of the input data more effectively, improving performance and efficiency.
Streaming providers using the new AI-assisted analytics feature can, for example, improve customer support by performing AI-driven session data analysis. It allows support teams to understand the quality of playback during individual viewer sessions and make suggestions more readily for how the experience can be improved, without requiring expert technical knowledge.
Stefan Lederer, CEO & Founder, Bitmovin, said, “Understanding and analyzing streaming data is a complex process for video services, often needing many hours of manual analysis and technical knowledge to troubleshoot playback issues and optimize streaming quality. With the Analytics AI Session Interpreter, Bitmovin is accessing artificial intelligence with Amazon Bedrock and the Mistral 7B model to simplify this process – analyzing viewer sessions and giving actionable insights to improve performance and solve viewer support requests.”
The AI-powered approach helps users better understand playback sessions with explanations and recommendations for improving their service, generating concise text summaries that can be understood by users with varying degrees of technical knowledge.
The Bitmovin Analytics AI Session Interpreter is a component of the Bitmovin Analytics suite of tools that help users to track, monitor and analyze streams in real time. Bitmovin Analytics supplies video services with actionable data to track and fix playback issues before they impact users, optimising streams for the best viewing experience, and resulting in better viewer engagement and retention. bitmovin.com
